A transport network operator wanted to use its available data to review the supervision methods by breaking up the organisation's silo mentality.
We started with a 4-week strategic immersion phase where we shared in the day-to-day activities of the people who generated the data, from the maintenance staff to the sales representatives, including those involved in the anti-fraud and supervision operations.
Then we carried out a data marathon. For two days, we shut ourselves away with eight employees from eight different departments. By setting up a series of gamification workshops, we revised the practices using the everyday problems encountered by its employees as the basis for our work rather than the organisational constraints.
We formed a squad of four people who developed supervisory solutions during the data marathon starting with mini User Stories.
Each sprint was marked by a two-week break during which our customers could test the solutions and provide us with feedback.
The squad delivered
- a visual management tool that provides an overview of a multimodal network with data that comes from outside the company (weather, road traffic, events)
- a measuring stick for assessing the risk of passenger discomfort on board heavy transport systems based on the density (weighing data) and the temperature inside the trains (data used for maintenance)
- an app that travellers can use to find out whether the trains arriving at the station are full or empty.
For this assignment, we allocated the following people during the course of 4 sprints
- one "public transport" consultant;
- one data-scientist;
- two full stack developers.
The investment was less than €125,000.